Privacy Policy

Last updated: June 2026

Pepper Jacks Food Private Limited

Pepper Jacks Food Private Limited ("Fomins"), a company incorporated under the

Companies Act, 2013 and having its registered office at, 2/153, Sector P Mansarovar yojna,

Kanpur Road, Lucknow, Uttar Pradesh -226012i s the owner of the brand Fomins and web

based platform ‘fomins.in' and mobile application ‘Fomins' (collectively, the"Platform"). The

‘Company' is a licensee of the brand Fomins and the Platform, and is responsible for

operating and managing the Platform under the license. You can access the complete

Company details here.

This privacy policy (Privacy Policy) describes the policies and procedures applicable to the

collection, use, disclosure and protection of Your information shared with Us while You use

the Platform, and for the purpose of this Privacy Policy "We", "Us", or "Our" refers to any of

the Company or Fomins or both of them, wherever context so require and the terms "You",

"Your", "Yourself" or "User" refer to user of the Platform. We value the trust You place in Us.

That is why, We maintain reasonable security standards for securing the transactions

andYour information.

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and

the rules made thereunder. This Privacy Policy does not require any physical, electronic, or

digital signature by Us and has been published in accordance with the provisions of the

Information Technology Act, 2000 and the rules made thereunder that require publishing the

privacy policy and terms of use on thePlatform. Please read the Privacy Policy carefully prior

to using or registering on the Platform or accessing any material, information or availing any

Services through the Platform.

This Privacy Policy specifies the manner in which Your information is collected, received,

stored, processed, disclosed, transferred, dealt with or otherwise handled by Us. This

Privacy Policy does not apply to information that You provide to, or that is collected by, any

third-party through the Platform, and any Third-Party Sites that You access or use in

connection with the Services offered on the Platform. By visiting the Platform or setting

up/creating an user account (Account) on the Platform, You accept and agree to be bound

by the terms and conditions of this Privacy Policy and consent to Us collecting, storing,

processing, transferring and sharing information including Your Personal Information

(defined below) in accordance with this Privacy Policy. Further, in case You are under the

age of 18 years, You (i) accept and acknowledge that You are accessing the Platform

through a parent or a legal guardian who is of a legal age to form a binding contract under

the Indian Contract Act, 1872 and such person has accepted this Privacy Policy on Your

behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under

the supervision of Your parent or legal guardian and have their express permission to use

the Services. We may update this Privacy Policy in order to comply with the regulatory or

administrative requirements. If We make any significant changes to this Privacy Policy, We

will endeavour to provide You with reasonable notice of such changes, such as via

prominent notice on the

Platform or any other communication channels on record. To the extent permitted under

applicable law, Your continued use of the Services after We publish or send a notice about

the changes to this Privacy Policy shall constitute Your consent to the updated Privacy

Policy. This Privacy Policy is incorporated into and subject to the terms of use available on

the Platform ("Terms") and shall be read harmoniously and in conjunction with the Terms. All

capitalised terms used herein however not defined under this Privacy Policy shall have the

meaning ascribed to them under the Terms. 1) Collection of Information: We collect various

information from You when You access or visit the Platform, register or set up an Account on

the Platform or use the Platform. You may browse certain sections of the Platform and the

Content, without registering an Account on the Platform. However, to avail certain Services

on the Platform, You are required to set up an Account on the Platform. This Privacy Policy

applies to information(s), as mentioned below and collected about You:

a) Personal Information: You may provide certain information to Us voluntarily while

registering on the Platform for availing Services including but not limited to Your complete

name, mobile number, email address, date of birth, gender, age, address details, proof of

identity such as Permanent Account Number (PAN), passport, driving license, the voter's

identity card issued by the Election Commission of India, or any other document recognized

by the Government for identification, and any other information voluntarily provided through

the Platform ("Personal Information"). The act of providing Your Personal Information is

voluntary in nature and We hereby agree and acknowledge that We will collect, use, store,

transfer, deal with and share such details in compliance with applicable laws and this Privacy

Policy.

b) Sensitive Personal Information: For the purpose of this Privacy Policy, Sensitive Personal

Information consists of information relating to the following:

i) passwords;

ii) financial information such as bank account or credit card or debit card or other payment

instrument details;

iii) physical, physiological and mental health condition; iv) sexual orientation;

v) medical records and history;

vi) biometric information;

vii) any details relating to the above as provided to a body corporate for providing services;

and viii) any details relating to the above, received by a body corporate for processing,

stored or processed under lawful contract or otherwise. ix) any other information that may be

regarded as Sensitive Personal Information as per the prevailing law for the time being in

force.

Provided that, any information that is freely available or accessible in public domain or

furnished under the Right to Information Act, 2005 or any other law for the time being in

force shall not be regarded as Sensitive Personal Information.

You may be asked for the payment details to process payments for the Services. You may

also be asked to provide certain additional information about Yourself on a case to case

basis. c) Transactional Information: If You choose to avail the Services through the Platform,

We will also collect and store information about Your transactions including transaction

status, order history, number of transactions, details and Your behaviour or preferences on

the Platform. All transactional information gathered by Us shall be stored on servers, log files

and any other storage system owned by any of Us or by third parties.

d) Location based information: When and if You download and/or use the Platform through

Your mobile, tablet, and/or any other computer sources or electronic devices, We may

receive information about Your location, Your IP address, including a unique identifier

number for Your device. The informationYou provide may be used to provide You with

location-based Services including but not limited to search results and other personalized

content. If You permit the Platform to access Your location through the permission system

used by Your device operating system, the precise location of Your device when the Platform

is running in the foreground or background may be collected. You can withdraw Your

consent at any time by disabling the location tracking functions on Your device. However,

this may affect Your experience of certain functionalities on the Platform. In addition to the

above, Your IP address is identified and used to also help diagnose problems with Our

server, resolve such problems and administer the Platform. Your IP address is also used to

help identify You and to gather broad demographic information.

The primary goal in doing so is to provide You a safe, efficient, smooth, and customized

experience on the Platform. The information collected allows Us to provide the Services

and/or features on the Platform that most likely meet Your needs, and to customize the

Platform to make Your experience safer and easier. More importantly, while doing so, We

collect the above - mentioned Personal Information from You that We consider necessary for

achieving this purpose.

We may also collect certain non-personal information, such as Your internet protocol

address, web request, operating system, browser type, other browsing information

(connection, speed, connection type etc.), device type, the device's telephone number, URL,

internet service provider, aggregate user data, software and hardware attributes, the URL of

the previous website visited by You, list of third-party applications being used by You, pages

You request, and cookie information, etc. which will not identify with You specifically, the

activities conducted by You ("Non - Personal Information"), while You browse, access or use

the Platform. We receive and store Non-Personal Information by the use of data collection

devices such as "cookies" on certain pages of the Platform for various purposes, including

authenticating Users, store information (including on Your device or in Your browser cache)

about Your use of our Services, remembering User preferences and settings, determining

the relevancy of content, delivering and measuring the promotional effectiveness, and

promote trust and safety, analyzing site traffic and trends, and generally understanding the

online behaviors and interests of people.

Certain additional features may be offered on the Platform that are only available through

use of a "cookie". We place both permanent and temporary cookies in Your device. We may

also use cookies from third party partners for marketing and analytics purposes.

You are always free to decline such cookies if Your browser permits, although in that case,

You may not be able to use certain features or Services being provided on the Platform.

In general, You can browse the Platform without telling Us who You are or revealing any

Personal Information about Yourself. In such a case, We will only collect and store the Non

•Personal Information. Once You give us Your Personal Information, You are not anonymous

to Us. Wherever possible, while providing the information to Us, We indicate which fields are

mandatory and which fields are optional for You. You always have the option to not provide

the Personal Information to Us through the Platform by choosing to not use a particular

Service or feature being provided on the Platform, which requires You to provide such

information. We may automatically track certain information about You based upon Your

behaviour on the Platform. We use this information to do internal research on Your

demographics, interests, and behaviour to better understand, protect and prove service to

You. This information is compiled and analyzed by Us on an aggregated basis and not

individually, in a manner that does not specifically identify You.

If You choose to post messages on the Platform's message boards, chat rooms or other

message areas or leave feedback, We will collect and store such information You provide to

Us. We retain this information as necessary to resolve disputes, provide customer support,

respond to queries, and inquiries, and troubleshoot problems and improve the Services.

If You send us correspondence, such as emails or letters, or if other users or third parties

send us correspondence about Your activities or postings on the Platform, We may collect

and retain such information into a file specific to You for responding to Your request and

addressing concerns in relation to Your use of the Platform.

We shall be entitled to retain Your Personal Information and other information for such

duration as may be required for the purposes specified hereunder and will be used only in

accordance with this Privacy Policy.

2) Use of information: We use the information, for the following:

a) to provide and improve the Services on the Platform that you Request;

b) for internal business purposes and services, including without limitation, warehousing

services, delivery services, IT support services, and data analysis services;

c) to resolve disputes, administer our service and diagnose/troubleshoot technical problems;

d) to help promote a safe service on the Platform and protect the security and integrity of the

Platform, the Services and the users;

e) to design and improve the products and Services and customer relationship management

processes;

f) to collect money from You in relation to the Services,

g) to inform You about online and offline offers, product, services and updates;

h) to customize Your experience on the platform or shake marketing material with You;

i) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited

activity on the Platform;

j) to enforce and inform about Our Terms;

k) to process and fulfill Your request for Services or respond to Your comments, and queries

on the Platform;

l) to contact You through email, SMS, WhatsApp, telephone and any other mode of

communication in relation to the Services;

m) to allow Our service providers, business partners and/or associates to present

customized messages to You;

n) to communicate important notices or changes in the Services, use of the Platform and the

Terms/policies which govern the relationship between You and the Company and/or Fomins,

as applicable;

o) to conform to the legal requirements, compliance/reporting to regulatory authorities, as

may be required and to comply with applicable laws;

p) to carry out Our obligations and enforce Our rights arising from any contract entered into

between You and Us; and

q) to carry out research with relevant partners.

r) for any other purpose after obtaining Your consent at the time of collection.

(collectively "Purposes").

The Company and/or Fomins may occasionally ask You to complete optional online surveys.

These surveys may ask You for Your contact information and demographic information (like

pin code, or age). We use this information to tailor Your experience on the Platform,

providing You with content that We think You might be interested in and to display content

according to Your preferences. We use Your information to send You promotional emails,

however, We will provide You the ability to opt-out of receiving such emails from Us.

However, You will not be able to opt-out of receiving administrative messages, customer

service responses or other transactional communications. We will not share Your Personal

Information with another user of the Platform and vice versa without Your express consent.

3) Sharing of Information:

a) Third Party Service Providers: We may disclose Your Personal Information to third party

vendors, delivery partners, consultants, partners for carrying out research and other service

providers who work for either of Us or provide Services through the Platform and are bound

by contractual obligations to keep such Personal Information confidential and use it only for

the purposes for which We disclose it to them and maintain the same level of data protection

that is adhered to by Us. This disclosure may be required, for instance, to provide You

access to the Services and process payments including validation of Your Payment Details,

to facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing

or data analysis, or

to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the

Services. You expressly consent to the sharing of Your information with third party service

providers, including payment gateways, to process payments and manage Your

payment-related information. We do not disclose Your Personal Information to third parties

for their marketing and advertising purposes without Your explicit consent.

b) Compliance with law: We may disclose Your information including Personal Information, to

the extent necessary: (a) to comply with laws, regulatory requirements and to respond to

lawful requests and legal process or an investigation, (b) to protect Our rights and property,

the users, and others, including to enforce the Terms or to prevent any illegal or unlawful

activities, and (c) in an emergency to protect Our personal safety and assets the users, or

any person. In all such events We shall in no manner be responsible for informing You or

seeking Your approval or consent. We may also share aggregated anonymized (and

de-identified) information with third parties at Our discretion.

c) Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your

Personal Information (including SensitivePersonal Information) and other information with

any other business entity(ies), in the event of a merger, sale, reorganisation, amalgamation,

joint ventures, assignment, restructuring of business or transfer or disposition of all or any

portion of any of Us.

d) Sharing of information with third party for operation of the Platform: In the event the

license agreement is terminated or the territory of the license is modified or limited in any

manner, We may share any or all Your Personal Information (including Sensitive Personal

Information, if any) and Non-Personal Information with the incoming licensee continuity of

smooth operation of the Platform and seamless user experience.

e) Sharing of information with any member of Our Group or affiliated entities, third parties

and transfer outside India: Subject to applicable law, we may at Our sole discretion, share

Personal Information (including Sensitive Personal Information) to Our Group or affiliated

entities, any third party that ensures at least the same level of data protection as is provided

by Us under the terms hereof, located in India or any other country. By using the Platform,

You accept the terms hereof and hereby consent to Us, sharing of Your Personal Information

and Sensitive Personal Information to Our Group or affiliated entities, third parties, including

in any location outsideIndia, provided that they ensure that Your Personal Information and

Sensitive Personal Information is protected in compliance with standards that are

comparable to the standards of protection afforded to it in India.

For the purpose of this clause the term "Group" shall mean, with respect to any person, any

entity that is controlled by such person, or any entity that controls such person, or any entity

that is under common control with such person, whether directly or indirectly, including any

Relative or Related Party (as such term defined in the Companies Act, 2013 to the extent

applicable) of such person, holding, subsidiary Companies, etc.

You also specifically agree and consent to Us collecting, storing, processing, transferring,

and sharing information (including Personal Information and Sensitive Personal

Information)related to You with third parties such as with entities registered under applicable

laws including payment gateways and aggregators, solely for Us to provide Services to You

including processing Your transaction requests for theServices or to improve Your

experience on the Platform.

4) Security Precautions and Measures: The Platform has reasonable security measures and

safeguards in place to protect Your privacy and Personal Information from loss, misuse,

unauthorized access, disclosure, destruction, and alteration, in compliance with applicable

laws. Further, whenever You change or access Your Account on the Platform or any

information relating to it, the use of a secure server is offered. It is further clarified that You

have and so long as You access and/or use the Platform (directly or indirectly) the obligation

to ensure that You shall at all times take adequate physical, managerial, and technical

safeguards, at Your end, to preserve the integrity and security of Your data which shall

include and not be limited to Your Personal Information.

You will be responsible for maintaining the confidentiality of the Account information and are

fully responsible for all activities that occur under Your Account. You agree to (a)immediately

notify Us of any unauthorized use of Your Account information or any other breach of

security, and (b) ensure that You exit from Your Account at the end of each session. We

cannot and will not be liable for any loss or damage arising from Your failure to comply with

this provision. You may be held liable for losses incurred by any of Us or any other user of or

visitor to thePlatform due to authorized or unauthorized use of Your Account as a result of

Your failure in keeping Your Account information secure and confidential.

When payment information is being transmitted on or through the Platform, it will be

protected by encryption technology. Hence, we cannot guarantee that transmissions of Your

payment-related information or Personal Information will always be secure or that

unauthorized third parties will never be able to defeat the security measures taken by Us or

Our third-party service providers. We assume no liability or responsibility for disclosure of

Your information due to errors in transmission, unauthorized third-party access, or other

causes beyond Our control. You play an important role in keeping Your Personal Information

secure. You shall not share Your Personal Information or other security information for Your

Account with anyone. We have undertaken reasonable measures to protect Your rights of

privacy with respect to Your usage of thePlatform and the Services. However, We shall not

be liable for any unauthorized or unlawful disclosures of Your Personal Information made by

any third parties who are not subject to Our control.

Notwithstanding anything contained in this Privacy Policy or elsewhere, We shall not be held

responsible for:

a) any security breaches on third-party websites or applications or for any actions of

third-parties that receive Your PersonalInformation; or

b) any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse

is attributable to a Force Majeure Event. For the purpose of this Privacy Policy, a "Force

Majeure Event" shall mean any event that is beyond Our reasonable control and shall

include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions,

strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine

restrictions, unforeseeable governmental restrictions or controls or a failure by a third party

hosting provider or internet service provider or on account of any change or defect in the

software and/or hardware of Your computer system.

5) Retention of Your Personal Information: We maintain records of Your Personal Information

only till such time it is required for the Purposes, or for as long as required by applicable law.

When You request us to delete Your information, we will honour the said request, but we

may retain certain information about you for the purposes authorized under thisPrivacy

Policy unless prohibited by law.

6) Links to Other Third-Party Sites and collection of information: The Platform may link You

to other third-party Platforms ("Third-Party Sites") that may collect Your Personal Information

including Your IP address, browser specification, or operating system. We are not in any

manner responsible for the security of such information or their privacy practices or content

of those Third-Party Sites. Additionally, You may also encounter "cookies" or other similar

devices on certain pages of the Third-Party Sites and it is hereby clarified that the Platform

does not control the use of cookies by these Third-Party Sites. These third-party service

providers and Third-Party Sites may have their own privacy policies governing the storage

and retention of Your information that You may be subject to. This Privacy Policy does not

govern any information provided to, stored on, or used by these third-party providers and

Third-Party Sites. We recommend that when You enter a Third-Party Site, You review the

Third-Party Site's privacy policy as it relates to safeguarding of Your information. We may

use third-party advertising companies to serve ads when You visit the Platform. These

companies may use information (not includingYour name, address, email address, or

telephone number) about Your visits to the Platform and Third-Party Sites in order to provide

advertisements about goods and services of interest to You. You agree and acknowledge

that We are not liable for the information published in search results or by any Third-Party

Sites.

7) Public Posts: You may provide Your feedback, reviews, testimonials, etc. on the Platform

on Your use of the Services ("Posts"). Any content or PersonalInformation and Posts that

You share or upload on the publicly viewable portion of the Platform (on discussion boards,

in messages and chat areas, etc.) will be publicly available, and can be viewed by other

users and any and all intellectual property rights in and to such Posts shall vest with Us. Your

Posts shall have to comply with the conditions relating to Posts as mentioned in the Terms.

We shall retain an unconditional right to remove and delete any Post or such part of the Post

that, in Our opinion, does not comply with the conditions in the Terms or where applicable

law requires us to remove such Post. We reserve the right to use, reproduce and share Your

Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may

remain viewable in archived pages, or such Posts may have been copied or stored by other

Users.

8) Your Consent, Rectification and Changes to Privacy Policy: Your acknowledgement: All

information disclosed by You shall be deemed to be disclosed willingly and without any

coercion. No liability pertaining to the authenticity / genuineness / misrepresentation / fraud /

negligence of the information disclosed shall lie on Us nor will We be in any way responsible

to verify any information obtained from You.

Withdrawal of consent: You may choose to withdraw Your consent provided hereunder at

any point in time. You may do the same by visiting Home page ->Settings Icon-> Profile on

the mobile application.

In case You do not provide Your consent or later withdraw Your consent, We request You not

to access thePlatform, Content or use the Services. We also reserve the right to not

provideYou any Services and/or Content on the Platform and/or features of the Platform

once You withdraw Your consent. In such a scenario, We will delete Your information

(personal or otherwise)or de-identify it so that it is anonymous and not attributable to You. In

the event, We retain the Personal Information post withdrawal or cancellation of Your

consent, it shall retain it only for the period permitted under applicable laws.

You should be aware that some of the Personal Information that may have been shared on

third-party websites may still continue to be available as we do not have control over these

websites.Your Personal Information may also appear in online searches. Other Personal

Information that You have shared with others, or that other users have copied, may also

remain visible. You should only share Personal Information with people that You trust

because they will be able to save it or re-share it with others, including when they sync the

Personal Information to a device.

Rectification of Your information: You may review, correct, update and change the

information that You have provided to Us, at any point by making changes on the mobile

application Homepage ->Settings Icon -> Profile. Should You choose to update Your

Personal Information or modify it in a way that is not verifiable by Us, or leads to such

information being incorrect, We will be unable to provide You with access to the Platform or

the Services. We reserve the right to verify and authenticate Your identity and Your Personal

Information in order to ensure that We are able to offer You Services and/or make available

the Platform. We can only keep Your Personal Information up-to-date and accurate to the

extent You provide us with the necessary information. It is Your responsibility to notify Us of

any changes in Your Personal Information. Access to or correction, updating or deletion of

Your Personal Information may be denied or limited by Us if it would violate another person's

rights and/or is not otherwise permitted by applicable law.

Changes to Our Privacy Policy: We reserve the unconditional right to change, modify, add, or

remove portions of this Privacy Policy at any time, and shall provide a notice to You of such

changes. Any changes or updates will be effective immediately. You should review this

Privacy

Policy regularly for changes. You can determine if changes have been made by checking the

"Last Updated" legend above. Your acceptance of the amended Privacy Policy by continuing

to visit the Platform or using theServices, shall signify Your consent to such changes and

agreement to be legally bound by the same.

9) Grievance Officer:

We have appointed a grievance officer, under authorization, in accordance with the

Information Technology Act, 2000 and the rules made thereunder, for the purpose of

redressing any grievances or complaints you may have regarding the handling of Your

Personal Information. You can contact the designated Grievance Officer for the purpose of

this Privacy Policy, namely, Aniket Shah, at hello@justFomins.in. For order related concerns,

reach out to hello@justFomins.in.

10) Questions?

Please feel free to contact at this hello@justFomins.in regarding any questions on the

Privacy Policy. We will use reasonable efforts to respond promptly to requests, questions or

concerns You may have regarding Our use of Your Personal Information. Except where

required by law, We cannot ensure a response to questions or comments regarding topics

unrelated to this Privacy Policy or the privacy practices specified herein.

Further, please note that the Platform stores Your data with the cloud platform of Amazon

Web Services provided by Amazon Web Services, Inc., which may store this data on their

servers located outside of India.

Amazon Web Services has security measures in place to protect the loss, misuse and

alteration of the information, details of which are available at https://aws.amazon.com/. The

privacy policy adopted by Amazon Web Services is detailed

inhttps://aws.amazon.com/privacy. In the event You have questions or concerns about the

security measures adopted by Amazon Web Services, You can contact their data protection /

privacy team / legal team or designated the grievance officer at these organisations, whose

contact details are available in its privacy policy, or can also write to Our Grievance Officer at

the address provided above.